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Returns and Exchanges
How do I return an item?
If you need to return or exchange a Sierna item, please visit our Refund Policy page for detailed instructions on submitting your request. Alternatively, you can email us at [email protected] with the following details:. Name. Order Number. Reason fo
What if my item is damaged or defective?
We’re sorry if your Sierna saddle arrives damaged or defective. Please contact our support team at [email protected] and include photos of the issue. We’ll quickly assist you with a return, exchange, or refund so you can get back on the road comforta
What is your return policy?
At Sierna, we offer a hassle-free 30-day return policy with a Money-Back Guarantee—even if you’ve used the saddle! After all, the best way to know if it’s right for you is to ride it. 🚴. To start a return, email us at [email protected] with the foll