Order & Shipping
How do I place an order?
Placing an order with Sierna is simple. Browse our collection of carefully crafted saddles and equestrian gear, select the items you love, and add them to your cart. When you’re ready, head to checkout, where you’ll provide your shipping details and
How much does shipping cost?
At Sierna, we believe great saddles should arrive hassle-free. That’s why we offer free shipping on all orders, no matter the size. Your gear will be delivered straight to your door, ready for your next ride.
How can I track my order?
Once your Sierna order ships, you’ll receive a tracking number by email. You can also check your order status anytime by logging into your account or clicking the tracking link in your shipping confirmation. For easy tracking in one place, you can al
Do you ship internationally?
Yes! Sierna ships worldwide so riders everywhere can enjoy our premium saddles and gear. Shipping times are typically:. United States: 5–10 business days. International: 6–14 business days. Once your order is on its way, you’ll receive a tracking num
Where is my order confirmation email?
We know how important it is to receive your Sierna order confirmation right away, and we’re here to help if it hasn’t arrived yet!. First, check your spam or junk folder—sometimes emails like ours end up there. If you still don’t see it, it’s possibl
Can I still cancel my order?
At Sierna, we work hard to process and ship your orders as quickly as possible. This means that once an order is placed, it’s often already in the packing or shipping process, so cancellations aren’t possible. We understand this can be frustrating, a
Where is my shipping confirmation?
We know how important it is to keep track of your Sierna order. Once your items are on the way, we’ll automatically send a shipping confirmation email with all the tracking details you need. If it’s not in your inbox, check your spam or junk folder—s
Why is there no information on my tracking number?
We understand that tracking your Sierna order is important! Sometimes there’s a short delay before tracking information appears after your order has shipped. This is usually due to the carrier taking a little time to process the details. Rest assured
Where do you ship your orders from?
Sierna ships from multiple locations around the world, including warehouses in the UK, Germany, and Asia. This helps us fulfill your order quickly—even if one warehouse is out of stock, we’ll send your items from another location to get them to you a