Where is my order confirmation email?Updated 8 months ago

We know how important it is to receive your Sierna order confirmation right away, and we’re here to help if it hasn’t arrived yet!

First, check your spam or junk folder—sometimes emails like ours end up there. If you still don’t see it, it’s possible the email address entered during checkout was misspelled or incorrect. No worries! Just reach out to us, and we’ll get it sorted.

When contacting us, please include:

• Your full name

• The shipping address used for your order

• The correct email address you’d like us to use

Once we have that, we’ll quickly locate your order and make sure your confirmation email is sent to the right place. Don’t worry—Sierna has you covered!